Microsoft's customer relationship management (CRM) and enterprise resource planning (ERP) follow a specific product line popularly known as Microsoft Dynamics 365. It was released in two editions namely the Business edition (for small and medium business) and Enterprise edition (for comparatively larger businesses), on November 1, 2016. Looking further into the Enterprise bundle, it includes sales, customer services, and field services related to Dynamics Customer Relationship Management applications. Together with the ERP partner of Microsoft, the Dynamics CRM and Microsoft Power Apps form a software package known as Microsoft AX or Microsoft Dynamics 365 for Operations.
The Dynamics CRM and ERP got renamed as Customer Engagement Plan and Dynamics 365 for Finance and Operations respectively, after Microsoft dynamics ax services company decided to repack the Dynamics 365 software bundleon July 1, 2017. Later, Unified Operation Plan's standalone applications like Dynamics 365 for Retail and Dynamics 365 for Retail formed another software ally and is called Dynamics 365 plan.
Microsoft Dynamics 365
Apromise by Microsoft to engage customers, optimize operations, and help anorganization empower its employees with the help of next-generation business application intelligence.
Inception: To run one's entire business in the cloud, oneis requested to choose from the provided modular applications designed to solvea business problem for particular processes, industries, and roles.
Inundated Intelligence: Powered by Microsoft cloud and Artificial Intelligence, this feature will deliver actionable insights. Dynamics 365 proactively guide its employees to drive better business results and look for optimal outcomes.
Adaptability towards achange: With little to negligible code development, Dynamics 265 uses a modern platform thatcan meet specific business requirements.
Optimize Productivity: Surfacing it within Outlook, Power BI, andExcel, Dynamics 365 smoothly connects LinkedIn information and Office 365 withone's business processing data.
Dynamics 365 makes it easy tobuild an app. Along with the modern business platform, Dynamics 365applications augment one's business with additional data and will automate workflows.
Microsoft Dynamics AX
Bydelivering industry-specific capabilities and core ERP, Dynamics AX providesgreater and faster business value. Dynamics AX belongs to a part of Microsoft's ERP software products. There is always a chance of improvement when Microsoft acts as their ERP vendor and has many facilities:
Warehouse management: Warehouse processes are automated toreduce the cost of operations.
Human resources: Position forecast, payroll analytics, benefitupdates, and reporting provide the complete functionality of Dynamics AX.
Planning the budget: Easily creatable and accessible byMicrosoft Excel and use its worksheet template.
Data management: Consistency regarding the wide-spreadingprocess across one's organizations and deployments.
Forecast on demand: To minimize inventory cost and boostproduct availability, improvement in forecast accuracy is required.
Appeal in social media: Nowadays, e-commerce is so brilliantly workingbecause numerous campaigns are taking place and customers are getting engagedthrough social media.
Conclusion
While differentiating betweenDynamics AX and Dynamics 365, few notable points which one may come by:
Compatibility: Dynamics AX works under minimumspecifications while Dynamics 365 needs a mobile or a tablet.
Infrastructure: Dynamics AX is physically present inon-premise servers while Dynamics 365 founds its participation in cloud-basedand hybrid structures.
User Interface: Software-based UI is used inDynamics AX while Dynamics 365 uses a browser-based interface.
